Frequently Asked Questions (FAQs)
Flexi Trade is a digital platform that provides official American Heart Association (AHA) training resources, including online courses, eBooks, manuals, streaming videos, and eCards. We serve healthcare professionals, instructors, organizations, and individuals worldwide.
Yes. All products available on Flexi Trade are official AHA digital resources, including BLS, ACLS, PALS, and Heartsaver® programs, offered in international and MENA-approved formats.
- Our products are suitable for:
- Healthcare professionals
- Medical students
- Instructors and training centers
- Workplace safety teams
- Schools and organizations
- Individuals seeking CPR and first aid training
- Each course is designed for its specific audience, such as providers or instructors.
BLS (Basic Life Support): Foundational life-saving skills including CPR, AED use, and airway management.
ACLS (Advanced Cardiovascular Life Support): Advanced training for managing adult cardiac emergencies.
PALS (Pediatric Advanced Life Support): Specialized training for emergency care of infants and children.
Yes. Many of our products are fully digital, including online learning modules, streaming course videos, and downloadable eBooks. HeartCode® courses are self-paced and accessible online.
HeartCode® is an AHA self-directed online learning program that allows learners to complete the cognitive portion of BLS, ACLS, or PALS training online at their own pace.
Yes. Upon successful completion of eligible courses, learners receive an AHA eCard, which is internationally recognized and can be accessed digitally.
Yes. AHA eCards are widely recognized and accepted globally. Acceptance may vary by employer or regulatory body, so we recommend confirming with your organization.
Yes. We offer AHA products specifically designed for MENA, including provider manuals, course videos, and HeartCode® programs.
Yes. eBooks and manuals are provided in digital format and can be accessed according to AHA usage guidelines. Downloading and access details vary by product.
Due to the digital nature of our products, all sales are final once access is granted. Please review product details carefully before purchasing.
Instructor manuals and training materials are intended for certified instructors only. Please ensure you meet AHA instructor requirements before using instructor-level content.
After successful payment, you will receive access to your digital products through your account or via email instructions, depending on the product type.
Yes. Our support team is available to help with access issues, product guidance, and general inquiries related to your purchase.
No. Digital courses cover the online learning component only. Any in-person skills sessions (if required) must be arranged separately through an authorized training center.
Yes. We use secure payment gateways to ensure your personal and payment information is protected.
You can reach us through our Contact Us page or via the support information provided on the website.